Problem Statement

Witness the image of the old Operator Console, illustrating the undeniable necessity for a change.

System operators struggled with an outdated console interface that was cluttered, non-intuitive, and lacked real-time data visualization. The inefficiency led to delayed decision-making and increased operational risks.

User-facing Issues with the Old Platform:

Cluttered Interface

Operators reported that the dashboard was overloaded with irrelevant data, making it hard to focus on critical metrics.

Slow Navigation

Essential actions required multiple steps, increasing response time during emergencies.

Lack of Real-time Updates

Users couldn't see live changes or alerts, causing delays in issue detection.

Confusing Data Visualization

The old charts and graphs were static and complex, failing to convey information quickly.

Redesign the Operator Console to enhance usability, streamline workflows, and provide clear data insights, enabling operators to make swift and informed decisions.

OBJECTIVE

Information Overload: 80% of users found the interface overwhelming with too many data points.

Research

Methodologies Used:

• User Interviews: Conducted in-depth interviews with our clients who already use the console, to determine what can be improved in terms of User Experience and User Interface.

• Surveys: Distributed to gather quantitative insights on daily pain points.

• Competitor Analysis: Studied similar platforms to identify industry best practices.

KEY FINDINGS

Inefficient Navigation: Operators took an average of 3-4 clicks to access critical functions.

Lack of Real-time Feedback: Users expressed frustration over the absence of live updates.

User Journey

Design ProCESS

DISCOVERY

DESIGN

DELIVERY

Wireframing & Prototyping

Created early wireframes and interactive prototypes, refining user flows and interface elements for a comprehensive Design System.

User Interface Design

Focused on a clean, visually engaging UI with intuitive icons and navigation, improving content searchability by 25%.

Accessibility & Inclusivity

Prioritized accessibility for users with disabilities by carefully selecting colors and icons for easy distinguishability.

Information Architecture

Designed an intuitive user experience by balancing channels, video on demand, and live events.

Conducted interviews and analyzed feedback.

Framed the core problem: "How might we create an intuitive console that reduces cognitive load and enables quick responses?

Brainstormed features: Live alerts, simplified dashboards, and predictive insights.

Created low-fidelity wireframes to visualize layout options.

Performed usability testing with operators and iterated based on feedback.

Design Hand-off to Dev team (Q & A)

Solutions and Features

• Dashboard Redesign: Focused on a clean, minimalistic interface with prioritized data.

• Real-time Alerts: Incorporated color-coded, interactive notifications.

• Quick Actions: Added one-click solutions for frequent tasks.

• Data Visualization: Introduced dynamic charts to simplify data interpretation.

DESIGN SYSTEM

The modular design system really helped speed things up, cutting development time for new features by 30%. Now, the team has more time to focus on other important parts of the project, while still keeping the platform updated with new features on time.

Impacts and Learnings

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90% of User surveys showed satisfaction with the new design, praised for its simplicity, clarity, and efficiency.

Internal user testing showed a 15% increase in task completion speed after implementing the new UI components.

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30% improvement in user engagement, emphasizing the value of iterative design and user testing.

90% of designers and developers experienced better collaboration thanks to the design system.

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CONCLUSION

By adopting a user-centered design approach, the new Operator Console transformed the user experience, enabling operators to work more efficiently and confidently.

The redesign proved that aligning technology with user needs not only enhances productivity but also boosts morale.

FINISHED DESIGNS